Technical Product Manager 6 years experience specializing in AI-driven platforms and cloud-native systems, with a track record of delivering high-impact automation and scalable enterprise solutions. I own products end-to-end—from defining strategy and identifying opportunities to launching and scaling solutions that improve operational efficiency, system performance, and customer outcomes. Most recently, I:

• Delivered an AI-powered OCR platform that eliminated 1,000+ hours/month of manual work and doubled processing speed

• Led development of cloud-native microservices on AWS, driving delivery across 5 teams with defined SLAs and observability

• Built AI capabilities (transcription, sentiment analysis) to unlock new product opportunities and enhance decision-making

• Accelerated ATO approvals by 3 months by aligning product and engineering with FISMA, NIST, and FedRAMP requirements I work at the intersection of product, engineering, and platform, translating complex technical systems into clear product direction and measurable outcomes.

Core focus: AI / ML-powered product development Cloud platforms (AWS, Kubernetes, Terraform, GitOps) Platform and systems-level product strategy Data-driven product decisions and KPI ownership I am most effective in environments where products require technical depth, cross-team coordination, and scalable system design.

WORK EXPERIENCE

Technical Product Manager | TEKsystems

5/2025 – Present

• Product managed AI-powered OCR capability to automate document ingestion; defined success criteria, coordinated integration, and staged rollout—achieving 100% field-level accuracy, eliminating 1,000 hours/month of manual work, and doubling claims processing speed.

• Launched cloud-native claims microservices on AWS (Kubernetes, containers), owning roadmap and delivery across 5 Scrum teams while establishing SLAs and observability standards.

• Led product strategy and delivery of AI-driven OCR and claims processing solutions, delivering in 3 months and increasing customer satisfaction by 50%.

• Delivered scanner tool and KPI dashboard with 100% adoption, reducing assessment cycle time by 50% and enabling data-driven decision-making across stakeholders.

• Built and owned cloud-native platform capabilities using Argo CD, CDK8s, Kubernetes, and Terraform, enabling automated deployments and scalable CI/CD pipelines.

• Led Authority to Operate (ATO) process for cloud-based microservices and AI systems in federal environments, aligning with FISMA, NIST, and FedRAMP controls and accelerating security approval timelines by 3 months.

• Leading product strategy and development for a FedRAMP High SaaS platform, driving transition from on-prem infrastructure to a secure cloud environment to enable eligibility for higher-value federal contracts; defining system workflows, coordinating cross-team efforts across microservices architecture, and ensuring alignment with federal security standards.

Product Owner/Business Analyst (Product Manager)

CACI • Remote • 11/2022 - 08/2024

Lead 2 cross-functional teams within the Agile Methodology development processes for Department of Homeland Security (DHS), resulting in developing 3 major MVPs on-time within 1 year with 0 bugs and 100% user adaption.

•        Owned end-to-end product strategy and delivery for a Department of Homeland Security (DHS) post-approval platform, leading 2 cross-functional Agile teams through MVP launch and post-MVP enhancements in a regulated government environment.

·        Defined product vision, roadmap, and feature prioritization, aligning user needs, stakeholder requirements, and engineering execution to deliver 3 major MVP capabilities within 1 year.

·        Led user research, customer feedback loops, journey mapping, and A/B testing initiatives to improve adoption, reduce rework, and drive continuous product improvements post-launch.

·        Established and managed a centralized product backlog across multiple teams using Jira and Confluence, improving delivery coordination, roadmap visibility, and release planning.

·        Partnered with engineering teams to refine system workflows, mitigate downstream platform impacts, and improve product quality through proactive testing, refinement workshops, and staged release validation.

·        Leveraged analytics and data-driven prioritization to reduce over 1,000 recurring data-fix issues by 75% and improve operational efficiency across the platform.

·        Presented product demos, roadmap updates, and executive reporting to stakeholders, maintaining alignment across business, product, and engineering teams throughout the product lifecycle.

Product Manager

The Dalton Gang (TDG) • Remote • 10/2019 - 11/2022

Based at the Denver Federal Center in Lakewood, Colorado, for the Bureau of Reclamation under the Department of Interior (DOI), engaging in diverse IT projects (HR Time & Attendance migrations, Content management Attendance etc…)utilizing Waterfall / Agile methodology and working with cross-functional teams delivering the product within 2 years.

•  Supported modernization initiatives for enterprise HR Time & Attendance systems within the Department of Interior, partnering with cross-functional teams across Agile and Waterfall delivery environments.

• Defined use cases, business requirements, and workflow improvements for HR and attendance platforms, translating operational needs into technical product requirements for engineering teams.

• Partnered with stakeholders to shape release planning, product priorities, and migration strategy for enterprise workforce management systems transitioning from legacy platforms.

• Identified functional and workflow gaps between legacy and modernized systems, helping drive adoption improvements and supporting long-term platform modernization efforts.

• Coordinated closely with developers and technical teams on scalable application framework enhancements, improving delivery consistency and reducing implementation friction across product initiatives.

• Managed product and workflow requirements across the system lifecycle, supporting feature prioritization, backlog refinement, and release coordination for enterprise applications.

• Conducted workflow analysis and operational process evaluations to improve system efficiency, reduce processing bottlenecks, and enhance user experience across internal business operations.

• Performed gap analysis and data mapping activities to improve data quality, accessibility, and system reliability during platform and process modernization efforts.

• Collaborated with internal and external stakeholders to gather requirements, align product direction, and support delivery of enterprise technology initiatives.

• Researched and evaluated enterprise content management solutions to improve content authoring workflows and support faster delivery of internal business content.

Business Analyst/Product Owner

Mphasis Limited • CO• 02/2018 - 12/2018

Led cross-functional distributed teams in India and US of 12 developers and 1 User Interface (UI) designer, 6 testers in an Extreme Programming (XP) to develop an MVP Mobile App (iOS, Android) for Contract Drivers for FedEX from Concept to launch in a SAFe Agile Environment as well as a Pivotal Development style of extreme programming.

•  Led cross-functional distributed teams across the U.S. and India, including developers, QA, and UX, to deliver an MVP mobile application for FedEx contract drivers across iOS and Android platforms in a SAFe Agile environment.

• Managed the product lifecycle from concept through launch, translating customer and operational requirements into prioritized product features, user stories, and roadmap initiatives.

• Defined product requirements and collaborated closely with engineering teams to align technical implementation with business goals, improving delivery coordination and reducing rework during development cycles.

• Facilitated sprint refinement workshops, backlog prioritization, and cross-team collaboration to improve development efficiency and support iterative product delivery.

• Partnered with UX designers to develop user-centered mobile experiences using personas, journey mapping, and stakeholder interviews to improve usability and support adoption goals.

• Collaborated with engineering teams on API integration strategy and mobile data flow requirements, enabling scalable third-party integrations and improving platform interoperability.

• Supported implementation of continuous delivery practices to improve release efficiency and accelerate feature deployment cycles.

• Leveraged customer feedback, product research, and usage insights to guide post-launch enhancements and prioritize features aligned with user and operational needs.

• Applied Agile, Extreme Programming (XP), Behavior-Driven Development (BDD), and Test-Driven Development (TDD) practices to improve product quality and delivery consistency across distributed teams.

Global Business Reporting Analyst

Tek-Experts • CO• 02/2016 - 02/2018

Managed and created the KPIs and OKRs and reviewed for quarterly operational meetings by presenting to 7 Global Leaders and 4 managers by being able to tell the story behind the numbers by applying data analysis. Conducted Analysis and reporting while monitoring project stats and KPIs to identify trends and performance gaps, and to recommend process improvements.

• Proactively implemented strategies to mitigate risk by 20% and ensuring timely delivery through comprehensive risk assessment and contingency planning weekly.

•  Identified and prioritized client needs for Reporting Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs), increasing client satisfaction by 35% every month.

•  Researched industry trends by collecting quantitative and qualitative data metrics led to a 10% increase in key metrics, and reporting to executives the story behind the numbers within 3 months.

•  Created process workflows after identifying gaps in the current process, which led to a 25% reduction in wasteful work within 6 months.

•  Integrated industry best practices into reporting processes, boosting efficiency by 30% and enhancing reporting quality to meet business standards.

•  Created and launched an Onboarding SOP website, reducing onboarding time by 50% and improving user experience (UX), by following the SAFe Agile methodology as the Product Manager and Developer within 2 years.

Workforce Analyst / Claims / Customer Service

eviCore Healthcare • CO • 03/2008 - 09/2015

•  Analyzed business processes and workflows to identify inefficiencies, recommending improvements that enhanced operational efficiency and customer experience.

• Developed and implemented automated tools in Excel (macros, decision trees) to streamline workflows and support operational decision-making.

• Designed data models to map business requirements and process dependencies, improving visibility into system workflows and solutions.

• Created and maintained standardized operating procedures (SOPs) and resource guides to improve team productivity and consistency.

• Conducted data analysis and reporting to support leadership decision-making and continuous process improvement initiatives.

• Performed quality assurance and validation of operational data to ensure accuracy, compliance, and reliability.

• Collaborated with cross-functional teams (customer service, providers, and operations) to resolve issues and improve service delivery.

VOLUNTEERING & LEADERSHIP

Digital Product Manager• 12/2019 - Present

•  Led end-to-end product strategy and growth for a digital platform, increasing user engagement by 15% and driving a 10% increase in subscription revenue within the first month of launch.

• Reduced onboarding drop-off by 75% by redesigning user flows and optimizing the customer journey through data-driven experimentation.

• Drove product-led growth using SEO, Google Analytics, and targeted campaigns, increasing customer acquisition by 5% and improving ROI.

• Accelerated time-to-market by 25% through effective roadmap planning, prioritization, and cross-functional coordination.

• Developed and executed go-to-market strategies, including content, training materials, and feature demos, improving customer adoption by 30%.

• Conducted market and user research to identify opportunities and inform product decisions using competitive analysis and user insights.

EDUCATION

Bachelor of Science in Business/Integrated Supply Chain & Operations Management

University of Phoenix • Colorado Springs, CO, USA • 04/2009 - 07/2012

CERTIFICATIONS

1. Agile Product Manager (APM)

2. Product Owner & Product Manager (POPM)

3. Scaled Agilist (SA)

4. Certified Scrum Master (CSM)

5. Scrum Practitioner (SP) (Scrum XP)

PROFESSIONAL CERTIFICATES

1. ·        What Is Generative AI?

2. ·        Google AI Essentials

3. ·        Introduction to Cybersecurity Fundamentals

4. ·        AI For Everyone

5. ·        IBM AI Product Manager

6. ·        Google Foundations of Cybersecurity

7. ·        GenAI for Prototyping Basics

8. ·        IBM Generative AI for Cybersecurity Professionals

9. ·        IBM AI Developer (Still attending)

10. ·        Python for Everybody (Still attending)

SKILLS

Product Management: A/B Testing, Acceptance Criteria, Agile Development, APIs, Backlog Management, BehaviorDriven Development (BDD), Business Metrics, Change Management, Competitive Analysis, Continuous Improvement,

Cross-Functional Collaboration, Customer Demos, Customer Empathy Maps, Customer Feedback, Customer Journey

Mapping, Customer Needs Analysis, Customer Retention, Customer Success, Data-Driven Decision Making, Error

Reporting, Executive Reporting, Feature Prioritization, Feature Rollout, Feedback Loops, Go-to-Market Strategy, Integration,

JIRA, Kanban, Key Performance Indicators (KPIs), Market Research, Metrics & Analytics, Minimum Viable Product (MVP)

, Objectives and Key Results (OKRs), Persona Creation, Product Launch, Product Lifecycle Management, Product Metrics,

Product Requirements Document (PRD), Product Roadmap, Product Strategy, Product Vision, Qualitative Analysis, Quality

Assurance (QA), Quantitative Analysis, Regression Testing, Release Planning, Requirements Gathering, Risk Management,

Roadmap Alignment, Roadmap Prioritization, SAFe (Scaled Agile Framework), Scrum, Software Development Lifecycle (

SDLC), Stakeholder Communication, Stakeholder Management, SWOTT Analysis, Test-Driven Development (TDD),

Testing, Usability Testing, Usability Testing, User Documentation, User Engagement, User Experience (UX), User Research, User Stories, Value Proposition, Voice of the Customer (VoC)

Analytics Skills: Analytical mindset, Analytical skills, Analyzing, Analyzing metrics, Attention to detail, Competitive offerings, Data and analytics, Data and metrics, Data driven, Data-Driven Decision Making, Data insights, Define success, Detail-oriented, Golden Circle, Google Analytics, Insights and data, Interpret data, KPI Dashboards, KPI Measurement, Measuring success, Monitor and report, MySQL, Objectives and Key Results (OKRs), Process Improvement, quantitative and qualitative, quantitative and qualitative feedback, Strategic Sweet Spot Analysis, Strong analytical skills, SWOT Analysis, Tracking, use data

Technical Skills: Adobe Aftereffects, Adobe Dreamweaver, Adobe Photoshop, Android, APIs, CSS, HTML + HTML5, iOS, MySQL, PHP, REST, SaaS, SEO, Squarespace, Website Building